Product Terms & Conditions

Purchases Terms & Conditions

Payment

Online payments are made via Stripe and all major credit cards are accepted.   Purchased items will be dispatched once payment has been confirmed as valid and lawful and made in full.  All prices quoted are (£) Sterling.

Gift vouchers

Gift vouchers can be purchased for any amount and are valid for 12 months from date of purchase, unless otherwise specified.  Gift vouchers can be redeemed in full or part payment toward our products, including courses and workshops, except for purchasing gift vouchers.

Delivery

We aim to despatch in stock items within 3 - 5 days, however, please bear in mind that much of our jewellery and a significant proportion of our non jewellery items are handmade to order. For bespoke items, we aim to make and dispatch orders within 21 - 28 days. If for any reason, we are unable to dispatch your item to you within this time we will notify you.  Should you require an item more quickly, please contact us and we will do our best to achieve an earlier delivery.

All orders are sent using delivery services requiring a signature upon receipt, unless otherwise requested by the customer - in which case it is wholly at the customer's risk and in theses circumstances PayPal will not be accepted as the payment method.

Delivery within the U.K

Our preferred delivery provider is Royal Mail.  All jewellery items are sent using Royal Mail Special Delivery Signed and Tracked.  Standard delivery for non jewellery items only is usually via Royal Mail First Class Signed For, which usually takes 2 - 3 days to arrive following despatch.  If you need your non jewellery item to arrive quickly, please choose Royal Mail's tracked & insured Special Delivery service at the checkout. 

Intenational delivery

We offer delivery internationally. Please contact Flux if you require delivery to a country not currently listed for delivery costs and details.  Please also contact us if a delivery option is not displayed for the item you wish to purchase.

Please note, any customs or tax incurred is solely the customer's responsibility, Flux accepts no liability for import duty or taxes.

Returns

We offer a full refund on faulty items, excluding original delivery charge. 

Faulty items purchased online or in-store, must be returned within 28 days of purchase, and can be exchanged or a credit note can be issued. Credit notes are valid for six months from the date of issue.

All goods being returned for any other reason must be returned in an unused and saleable condition, within their original, undamaged packaging.

Returns exclusions

Due to hygiene reasons, earrings cannot be returned or exchanged. Bespoke orders are also included.

Gift voucher purchases are non refundable.