Terms & Conditions
Purchases
Payment
Online payments are made via Stripe and all major credit cards are accepted. Purchased items will be dispatched once payment has been confirmed as valid and lawful and made in full. All prices quoted are (£) GBP.
Gift vouchers
Gift vouchers can be purchased for any amount and are valid for 12 months from date of purchase, unless otherwise specified. Gift vouchers can be redeemed in full or part payment toward our products, including courses and workshops, except for purchasing gift vouchers.
Delivery
We aim to despatch in stock items within 3 - 5 days, however, please bear in mind that much of our jewellery and a significant proportion of our non jewellery items are handmade to order. For bespoke items, we aim to make and dispatch orders within 21 - 28 days. If for any reason, we are unable to dispatch your item to you within this time we will notify you. Should you require an item more quickly, please contact us and we will do our best to achieve an earlier delivery.
All orders are sent using delivery services requiring a signature upon receipt, unless otherwise requested by the customer - in which case it is wholly at the customer's risk and in these circumstances PayPal will not be accepted as the payment method.
Delivery within the U.K
Our preferred delivery provider is Royal Mail. All jewellery items are sent using Royal Mail Special Delivery Signed and Tracked. Standard delivery for non jewellery items only is usually via Royal Mail First Class Signed For, which usually takes 2 - 3 days to arrive following despatch. If you need your non jewellery item to arrive quickly, please choose Royal Mail's tracked & insured Special Delivery service at the checkout.
Intenational delivery
We offer delivery internationally. Please contact Flux if you require delivery to a country not currently listed for delivery costs and details. Please also contact us if a delivery option is not displayed for the item you wish to purchase. Please note, any customs or tax incurred is solely the customer's responsibility, FLUX accepts no liability for import duty or taxes.
Returns
We offer a full refund on faulty items, excluding original delivery charge.
Faulty items purchased online or instore, must be returned within 28 days of purchase in order can be exchanged or a credit note issued. Our credit notes are valid for six months from the date of issue.
All goods must be returned in an unused and saleable condition, within their original, undamaged packaging.
Returns exclusions
For health and safety reasons earrings cannot be returned or exchanged. Bespoke orders are also excluded.
Gift voucher purchases are non refundable.
Course Booking Terms & Conditions
Course Gift Vouchers
When purchasing a course as a gift, using a voucher, the recipient needs to contact us for available course dates, unless the gift purchase was made for a specific dated course. Gift vouchers are valid for 12 months from the date of purchase. We require a minimum of three working days notice to change a booked course. Cancellations made with less time than this or not attended cannot be refunded or rebooked.
Weekly courses
Payments: A non-refundable deposit of 50% is payable upon booking to reserve your place. Any outstanding balance is due 30 days prior to the course start date. Failure to pay the outstanding amount within this time scale may result in losing your booking and forfeiture of deposit.
On receipt of full payment all the course information will be issued.
Payments can be made, online, in person or by phone. No additional fee will be applied if using a credit card. Currently only payments in full can be made online.
Materials are not included in the cost of the course, unless otherwise stated.
Class Levels
It is your responsibility to ensure you have booked onto a course suitable for your ability and fully understand what is involved, including any additional costs that you may need to pay (e.g. for materials). Courses and workshop suitability is indicated by the following descriptors;
Beginner – suitable for total beginners with no previous experience.
Intermediate – suitable for those who have some previous silver working experience, including soldering and metal forming. As a minimum a beginners’ course will have had to be completed prior to starting an progression course.
Advanced – All advanced classes are for students who have lots of experience and are competent at all key skills but want to gain more workshop experience or learn a new technique.
Mixed Ability – Classes offered as a mix of beginners and students with prior experience; with a range of levels catered for.
All – These are suitable for any level of student.
Prices: All prices are quoted per person, in £ GBP.
Refunds and cancellations: Our jewellery-making classes are in demand and places are limited. Cancellations made within four weeks of the course start date are not eligible for refunds. However, where possible we will offer an alternative course and transfer your fees, less the non-refundable deposit. If you need to cancel please give as much notice as possible.
If we can fill your space we will offer you a refund, minus any non-refundable deposit you have paid. If we can't find someone to take your place then we regret we cannot provide a refund.
In the event that you are booked onto any session, workshop or course and do not arrive on the day, whatever the reason, no refund will be given.
Occasionally we may need to cancel a course at short notice. Should this happen we will offer you alternative dates. If these dates are not suitable we will refund your deposit/course payment in full.
Please take note; Deposits (50% of your course/workshop fees) are non-refundable.
Transfers - If you want to transfer to another class in the same block that you have booked to attend, please give us as much notice as you can and we will do our best to accommodate you. If this is not possible our standard cancellation policy applies.
Attendance: You will gain most from your course if you arrive promptly and attend every session. Please phone (07784628899) to let us know if you can't attend any session, or are going to be late. In some cases, missing part of a course may make it difficult to take part in later ones. If you are booked onto a course and you do not turn up on the day, no refund will be given.
We reserve the right to exclude any student we feel may be a danger to themselves or other students. If you turn up and we consider you to be incapable of working safely due to alcohol, drugs or ill-health you will be excluded from the class and no refund will be given.
By booking a course you are agreeing to both our cancellation terms and general terms and conditions.
Accessibilty: Please be aware that although our studio is on the ground floor our premises are accessed via a single low step, the front part of the studio is wheelchair accessible, but the doorway to the rear of the studio is currently too narrow to allow a wheelchair access.
Health and Safety in the workshop: We take your safety very seriously and there are some rules which we apply to ensure a safe learning environment for all students. These will be explained to you at the start of the course/class. Please ensure that you read and understand the information you will be given. Students who do not comply with our health and safety rules will be excluded from the studio with no refund.
Respiratory diseases: If you suffer from a respiratory disorder, you may need to wear a nose/mouth mask or respirator during some tasks, especially those that create dust. Please contact us before booking if this affects you.
Minimum age: Most courses are offered for persons over the age of 18. By booking a place on the workshop, you confirm that you and all attendees you have booked for are aged 18 or over at the date of the workshop.
Any courses for young people under the age of 18 will be separately organised and clearly advertised as such. A fee paying adult must accompany any student aged under 18. Please contact us before making a booking for a young adult to ensure that the desired course will be suitable for them.
Wedding Rings/Bespoke Courses – We require a 50% non-refundable deposit to reserve the day of your choice. Payment in full is required four weeks before your session date. Cancellation within four weeks of the scheduled date will result in forfeiture of all fees. If you have paid for the metal for your rings and we have already bought it to secure its price, we will send you the metal. No cash refund will be given for metal if we have already purchased it. If you have given us the money for the metal but we haven't purchased it, a full refund will be given for the metal price quoted.
Acceptance: Please note that by booking a place on a course, you are deemed to have accepted these terms and conditions, which are available on our website and emailed or provided to all students at the time of booking.
Please add fluxbristol@gmail.com to your email contacts list to ensure you receive pre-course info you will be sent.
Please note that terms and conditions may be subject to change without notice. It is your responsibility to check for changes to the terms and conditions each time you book or attend a class.
We hope you enjoy your course with Flux and Bristol School of Jewellery.
Please read the class descriptions carefully as misunderstandings cannot be used as a reason for a refund. It is your responsibility to ensure you book on a relevant class and fully understand what is involved, additional costs you will have to pay and our terms and conditions.
Terms of website use
Please read these terms of use carefully before you start to use this site. By using the site, you indicate your acceptance of these terms of use andagree to abide by them. If you do not agree to these terms of use, please refrain from using the site.
Intellectual property rights
Flux Jewellery Ltd. is the owner or the licensee of all intellectual property rights on this site, and the material published on it. These designs, products, images and descriptions MUST NOT be used or copied without prior written agreement, nor can they be used for any other purpose. Images and/or content not provided or created by Flux Jewellery Ltd. are indicated, with credited given and linked to their source. All such rights are reserved. An exception may be granted when Flux Jewellery Ltd. being the source of any such material is credited and a link to www.fluxbristol.co.uk is provided. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Prior contact to ascertain our permission in advance is a courtesy we appreciate receiving.
User Obligations
If/when requested, you must provide Flux Jewellery Ltd. with true and accurate information, such as; your real name, email address and/or other requested information as indicated and necessary in which to process your order.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Flux Jewellery Ltd. `will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
Flux Jewellery Ltd. will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to.
Flux Jewellery Ltd. reserves the right to bar users from this Site on a permanent or temporary basis. Any such user shall be notified and must not then attempt to use this Site under any other name or through any other user. Flux Jewellery Ltd. will report any breach of these rules that would constitute a criminal offence under the Computer Misuse Act of 1990 to the relevant law enforcement agencies and disclose your identity to them.
You may print off one copy, and may download extracts, of any page(s) from this site for your personal reference only and you may draw the attention of others to material posted on this site. However, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text and watermarks.
The status of Flux Jewellery Ltd and that of any identified contributors) as the authors of material on this site must always be acknowledged. You must not use any part of the materials on this site for commercial purposes without first obtaining a licence to do so from Flux Jewellery Ltd.
Disclaimer as to Ownership of Trademarks, Images of Personalities and Third Party Copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Flux Jewellery Ltd. and you should not rely on the existence of such a connection or affiliation.
Privacy
The privacy policy, which sets out how your information will be used, can be found at Privacy Policy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Information about you and your visits to our site
Please refer to the Privacy Policy. By using this site, you consent to such processing and you warrant that all data provided by you is accurate.
Links from this site
Any links from this website to other sites and resources provided by third parties, are provided for your information only. Flux Jewellery Ltd. has no control over the contents of those sites or resources, and as such, accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
The English courts have jurisdiction over any claim arising from, or related to, a visit to, or goods purchased from this website. Disputes are to be resolved in mutual consultation wherever possible.
Liability
Flux Jewellery Ltd. cannot be held responsible for mistakes, defects or loss of income by using this website.
Indemnity
You agree fully to indemnify, defend and hold Flux Jewellery Ltd. employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website.
Variation
Flux Jewellery Ltd. may amend, remove or vary any of its services, or any part of this Website, at it's absolute discretion at any time and without notice.
Waiver
Should you breach these conditions and we take no action, we will be entitled to exercise our rights in any other situation where you are in breach of our terms and conditions.
Validity
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected with all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law